Frequently asked questions

Nyali, Bamburi, Shanzu, Mombasa Island and Mtwapa as standard. Diani and the south coast are by arrangement: the Likoni Ferry makes it a long trip, so those are planned days rather than short notice.

Continuity. In a hospital department you are one slot in a long list and often see whoever is free. Here the same therapist follows you through, and remembers what happened last time.

Yes. Guests who have injured themselves on holiday and staff working shift patterns are both a routine part of our week along the beach strip.

No. Book directly. If we think you need a scan or a doctor first, we will say so and help you arrange it.

Four to six for most straightforward problems. You get an honest range after the first assessment. If four sessions have not shifted things, we look for another explanation rather than booking a fifth.

It affects the programme more than the treatment. Swelling tends to be worse in humidity, so elevation and compression matter more, and we schedule exercise for the cooler parts of the day rather than midday.

Something you can move in, and that gives access to the area being treated: shorts for a knee, a vest for a shoulder.

M-Pesa or card, after the session. Itemised receipts provided for insurance claims.

We say so and point you to the right person. It happens often enough to be worth stating plainly.